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Public beta · Help centre and service desk

One place for customer help and team support

Give customers a help centre and portal, then manage their requests with your team in the same service desk.

Create your organisationExplore the workflow

Public beta. No credit card required. The first staff member in each organisation is free.

lemric.com
Support team queue12
Waiting for a customer reply4SLA needs attention2Resolved today18
SUP-1042Access to an accountSUP-1041Question about an invoiceSUP-1040Connect an integration
Help centre contentCustomer request portalWorkflow automationSLAs with working calendarsRLS isolation and auditJira connection

One connected support process

A practical path from an answer to a resolved request

Customers can look for an answer, submit the right form and follow the request. Your team gets the queue, context and rules needed to handle it.

01

Help customers find answers

Publish multilingual articles, topics, guides and a glossary with built in search.

  • A consistent route from help to the portal
  • Separate content for each supported language
  • Search with suggested answers
02

Run support in one place

Organise requests with queues, forms, workflows, SLAs, automation and a clear activity history.

  • Queues and statuses the team can follow
  • Forms configured without writing JSON
  • SLAs calculated against working hours
03

Keep organisations separated

RLS isolation, scoped roles and audit records help protect each organisation's work.

  • PostgreSQL RLS organisation isolation
  • Roles and permissions with a defined scope
  • Protected audit history

Run support in one place

Move from a question to a resolved request

Customers can search the help centre first. When they submit a request, forms and rules carry its context into the right queue and SLA.

  1. 1
    Publish useful answersCreate articles, guides and a glossary for each supported language.
  2. 2
    Route work with clear rulesUse the form, category and rules to send a request to the appropriate team.
  3. 3
    Handle the request with contextKeep the conversation, SLA, change history and selected integrations together.

Ready to start?

Set up a clearer support process

Create your organisation, choose its subdomain and set up the first workflow. No credit card required.

Create your organisation